Community guidelinesCommunity guidelines
Jaanch only works if reports are honest and fair. These rules keep it that way.Jaanch tabhi kaam karta hai jab reports sachi aur munsifana hon. Yeh rules isi liye hain.
Draft for legal review. Not yet in force. / Draft, legal review ke liye. Abhi laagu nahi.
In shortKhulasa
- Report only what happened to you, and add evidence.Sirf wahi report karein jo aap ke saath hua, aur saboot lagayein.
- Describe what happened. Don’t call people names.Batayein kya hua. Kisi ko bura bhala na kahein.
- Never post CNICs, home addresses or family details.Kabhi CNIC, ghar ka pata ya ghar walon ki maloomat post na karein.
- No fake reviews, and no reports to hurt a competitor.Jaali reviews nahi, aur competitor ko nuqsaan pohanchane ke liye reports nahi.
Neeche poori sharait abhi English mein hain.
Do
- Report your own experience, as it happened, with dates and amounts.
- Add evidence: payment receipts, chat screenshots, unboxing photos or videos.
- Update or withdraw your report if the issue is resolved or refunded.
- Write reviews for businesses you actually dealt with, good or bad.
Don’t
- Call anyone a scammer, fraud or thief. Describe what happened and let readers decide.
- Post private information: CNIC numbers, home addresses, photos of people, family members.
- Threaten, abuse or harass anyone, including in replies.
- Write fake reviews, review your own business, or report competitors.
- Offer or ask for money to post, change or remove content.
- Post the same report many times, or from several accounts.
For businesses replying
- Stay calm and factual, and explain what you’ll do to fix the problem.
- Never reveal a customer’s phone number, address or order details in public.
- If a report is false, use the dispute form rather than arguing in the reply.
What happens if rules are broken
We edit out private details, reject or remove content, and may suspend accounts. Repeated fake reports or reviews lead to a permanent ban.